Our Story

At Exceptional Support 4 U, we're a small family-owned support provider built from real-life experience. Our family has lived experience supporting loved ones with complex and diverse needs, including: Intellectual Disability, Autism, ADHD, OCD, Generalised Anxiety Disorder and Schizophrenia. Because we've walked this journey ourselves, we understand how challenging it can be to find the the right support worker - someone patient, consistent, and genuinely committed to understanding your world. Lived experience shapes everything we do. We take the time to truly listen and focus on what each customer needs - right now and into the future. We're not just a service provider - we're a family helping families. And we are here to support you with honesty, warmth, and the belief that every person deserves a team who understands them, respects them, and stands beside them.

Our Approach

Our approach is simple: we support people the way we would want our own family to be supported. Every decision we make - from matching support workers to planning shifts - is grounded in respect, empathy, and a genuine commitment to doing what's right for each individual.
Person-Centred, Always
We take the time to understand each person's routines, preferences, communication style, comfort levels, and goals. We listen first and tailor supports around the person.
Calm, Consistent & Relationship-Focused
Trust is built through genuine connection. We prioritise support workers who show up consistently and take the time to get to know the people they support. Our goal is to create a safe, positive environment where participants feel understood, respected, and valued.
Clear Communication with Families
Families deserve to feel included, informed and confident. We keep communication simple and transparent, encourage shared decision-making, and provide shift notes so everyone stays on the same page.
Flexible and Responsive to Changing Needs
Life changes, and needs change with it. We adapt our supports quickly, work collaboratively with families and coordinators, and make sure the level of assistance always reflects what's happening right now.
Support Worker Matching That Works
We carefully match each participant with support workers who complement their personality, needs, and interests. A good match leads to better outcomes, stronger rapport, and more enjoyable support.

Our Mission

Our mission is to empower people with disabilites to live their best life through passionate, high-quality support. We provide person-centred, flexible and reliable services that build confidence, independence, and meaningful participation, while keeping families and support networks informed and involved.

Our Values

Respect
We respect everyone's rights, needs, and feelings.
Inclusion
We provide an inclusive environment for all.
Collaboration
We work with you, your family, and partners to meet your needs.
Integrity
We act honestly and give our best in every service.
Trust
We communicate transparency and listen to understand.
Empathy
We see things from your perspective and care deeply.

Safety, Quality and Compliance

Our Commitment
Safety and quality are at the heart of everything we do. The wellbeing of participants and staff is our top priority. All support workers are carefully screened and trained before they begin providing support. Screening and Compliance:
  • Working with Children Check (WWCC)
  • NDIS Worker Screening
  • NDIS training modules
  • Acknowledgement of NDIS Code of Conduct & Capability Framework
  • Resume, references, and prior learning verified.
Monitoring & Transparency
Our support workers do case notes throughout their shift. Notes can be shared with families, coordinators and stakeholders. We continuously monitor the notes to ensure compliance with NDIS standards.
Key Standards & Practice
  • Proactive risk management.
  • Staff training, mentoring and supervision.
  • Continuous improvement and feedback from participants, families, and coordinators.
  • Transparent communication and shift updates.
info@exceptionalsupport.com.au
© Exceptional Support 4 U ABN: 716 728 651 119 ACN: 672 865 119
ACKNOWLEDGEMENT OF COUNTRY
Exceptional Support 4 U acknowledges the Whadjuk Noongar people as the Traditional Custodians of the land on which we live and work. We pay our respects to our Elders past and present and extend the respect to all Aboriginal and Torres Strait Islander peoples.
About Us
Careers
NDIS Affiliation notice
Exceptional Support 4 U is a non-registered provider, supporting self-managed and plan-managed participants.

Help Centre

Contact Us
Frequently Asked Questions
Getting Started